DocumentCode
501170
Title
Customer Satisfaction Degree Evaluation Model and Applications for Power Supply Enterprises
Author
Yanhui, Wang
Author_Institution
Sch. of Bus. & Adm., North China Electr. Power Univ., Baoding, China
Volume
2
fYear
2009
fDate
15-17 May 2009
Firstpage
213
Lastpage
216
Abstract
This thesis set up the comprehensive evaluation model of customer satisfaction degree based on Analytic Hierarchy Process. The validity of the models was proved with a practical example. The conclusion of evaluation can reflect the customer satisfaction degree objectively and offer clear decision-making references for Power Supply enterprises.
Keywords
customer satisfaction; decision making; power markets; analytic hierarchy process; customer satisfaction degree; decision making; power supply enterprises; Customer satisfaction; Customer service; Decision making; Guidelines; Image analysis; Information analysis; Information technology; Power supplies; Power system modeling; Testing; analytic hierarchy process; customer experience chain; customer satisfaction degree;
fLanguage
English
Publisher
ieee
Conference_Titel
Information Technology and Applications, 2009. IFITA '09. International Forum on
Conference_Location
Chengdu
Print_ISBN
978-0-7695-3600-2
Type
conf
DOI
10.1109/IFITA.2009.510
Filename
5231226
Link To Document