Title :
Application of Fuzzy Comprehensive Evaluation Method in Logistics Service Quality Evaluation
Author :
Sheng, Yukui ; Lan, Wanlian
Author_Institution :
Sch. of Traffic & Transp. Eng., Changsha Univ. of Sci. & Technol., Changsha, China
Abstract :
Outsourcing logistics business can improve core competition of enterprise. So it is of vital importance to evaluate logistics service quality. Fuzzy Comprehensive Evaluation Method is an effective method. In this paper, we take logistics company M as studying object. We construct evaluation index and mathematic model. By quantifying index and calculating, we conclude that the service quality of logistics company M is ordinary.
Keywords :
fuzzy set theory; logistics; evaluation index; fuzzy comprehensive evaluation method; logistics service quality evaluation; Companies; Cybernetics; Delay; Fuzzy systems; Intelligent transportation systems; Logistics; Man machine systems; Mathematical model; Mathematics; Road transportation; fuzzy comprehensive evaluation method; fuzzy mathematics; logistics service quality evaluation;
Conference_Titel :
Intelligent Human-Machine Systems and Cybernetics, 2009. IHMSC '09. International Conference on
Conference_Location :
Hangzhou, Zhejiang
Print_ISBN :
978-0-7695-3752-8
DOI :
10.1109/IHMSC.2009.82
