Research on Knowledge Management of Software Enterprises with Lenovo for Case Study

Lenovo Group puts priority on knowledge management. Successful experience of knowledge management of Lenovo Group mainly lies in that, firstly, Lenovo has established a set of practicable and effective flows to facilitate service engineers to submit knowledge files at random and present all customer questions/problems solved at ordinary times at any time; secondly, Lenovo has established an incentive mechanism to give material and spiritual encouragement on basis of merit and scoring; and finally, it has a set of organizational system to ensure.