DocumentCode
509258
Title
Research on the Assessment of Consulting Service
Author
Zhou, Hai-bin ; Li, Wei
Author_Institution
Coll. of Econ. & Manage., Southwest Univ. of Sci. & Technol., Mianyang, China
Volume
3
fYear
2009
fDate
26-27 Dec. 2009
Firstpage
290
Lastpage
293
Abstract
In this paper, the property right of counseling service assessment is innovatively proposed, which can promote the authority and impartiality of that assessment. Basing on the models of expectation gap model, the value of knowledge evaluation model and multi-factors of correction evaluation model, this paper probes into the method of assessing counseling service, which is greatly free from subjectivity, unilateralism, and fuzziness.
Keywords
customer satisfaction; knowledge management; quality of service; service industries; consulting service assessment; correction evaluation model; expectation gap model; knowledge evaluation model; Conference management; Employee welfare; Engineering management; Industrial engineering; Industrial training; Information management; Innovation management; Personnel; Quality management; Technology management; corrective evaluation; counseling efficiency; expectations gap; interval price;
fLanguage
English
Publisher
ieee
Conference_Titel
Information Management, Innovation Management and Industrial Engineering, 2009 International Conference on
Conference_Location
Xi´an
Print_ISBN
978-0-7695-3876-1
Type
conf
DOI
10.1109/ICIII.2009.378
Filename
5369785
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