Customer value & construction of financial industries HR Management Model

Author

Qi, Meidong ; Li, Yating

Author_Institution

Sch. of Manage., Dalian Univ. of Technol., Dalian, China

Volume

1

fYear

2010

fDate

9-10 Jan. 2010

Firstpage

442

Lastpage

445

Abstract

Market competition among financial enterprises is becoming fierce day by day. The crux of the matte is to create more customer value. The traditional model of HR´s value chain ignores the costumer value. There are the enormous defects. Customer value is the core link of service and management, the Keys for the sustainable development of financial industries. The HR Management Model of Financial Industries Based on Customer Value is structured. The specific link of HRM can be divided into the following: Customer value analysis, creation, assessment, distribution. It will provide ideas for Financial Industries to create competitive customer value.

Keywords

customer relationship management; financial management; human resource management; market opportunities; sustainable development; HR management model; HRM; customer value analysis; financial enterprises; financial industries construction; market competition; sustainable development; Construction industry; Costs; Customer satisfaction; Educational institutions; Financial management; Focusing; Human resource management; Sustainable development; Technological innovation; Technology management; Customer Value; Financial Industries; Human Resources; Management Model;

fLanguage

English

Publisher

ieee

Conference_Titel

Logistics Systems and Intelligent Management, 2010 International Conference on

Conference_Location

Harbin

Print_ISBN

978-1-4244-7331-1

Type

conf

DOI

10.1109/ICLSIM.2010.5461384

Filename

5461384