A Study on the First Layer Assessment Variables of Logistics Quick Response Capability

Quick Response has become a core strategy to increase competitiveness and has been widely implemented in logistics. Previously, variables affecting logistics quick response have been widely studied from the perspectives of assessment on logistics performance or supply chain performance, primarily in the USA and EU contexts. This paper analyzes the key variables to assess logistics quick response capability in China. It analyzes empirical data collected from 50 experts and professionals in logistics field to identify a hierarchy of the variables. The results indicate that, in the Chinese context, internal variables have a higher impact on logistics quick response than external ones. Moreover, variable customer service was viewed as the most important one, followed by variables of time management and logistics cost. Therefore, the study results in a first layer assessment variables which is composed of the 7 internal variables.