Research on service quality of campus vehicles based on SPSS

The quality of service is an important aspect of current social concern, and to meet the transport needs of teachers and students on campus is an important prerequisite for quality services. In the paper the evaluation index system of campus vehicle service quality was established based on AHP, and the Delphi method was used to determine the relative importance of individual index. The quality of campus vehicle service in Nanchang University was taken as an example, through multi-disciplinary and multi-level sampling survey of 120 people, 11 evaluation indexes were analyzed with SPSS statistical software. The analysis shows that the method proposed in the paper can accurately measure the current service quality of campus vehicles. The corresponding software and hardware improvement methods can be taken to improve the service quality for the emerging problems, which provides a fundamental guarantee for the scientific and standardized service management.