DocumentCode
529633
Title
A measuring method of satisfaction rating in service engineering
Author
Uozumi, Mitsunari ; Asama, Hajime
Author_Institution
Mitsubishi Electr. Corp., Kamakura, Japan
fYear
2010
fDate
18-21 Aug. 2010
Firstpage
535
Lastpage
538
Abstract
We can expand the service time zone and the service offer place at a low price by using the system that mechanizes it. However, user´s complaint about the system is not a little. The service engineering proposes the model that user´s satisfaction rating is fed back to the system. We tried a measurement of the satisfaction rating along the model of the service engineering for a system that constructed by Web. As a result, it was clarified that we can classify users by the distribution of the inspection time of users.
Keywords
Internet; software engineering; measuring method; satisfaction rating; service engineering; web construction; Computers; Gaussian distribution; Google; Inspection; Internet; Media; Time series analysis; Service Engineering;
fLanguage
English
Publisher
ieee
Conference_Titel
SICE Annual Conference 2010, Proceedings of
Conference_Location
Taipei
Print_ISBN
978-1-4244-7642-8
Type
conf
Filename
5602979
Link To Document