Quantitative analysis of the software change process applied for a large-scale banking application

The testing phase of a software product can be costly and time-consuming due to the effort required to fix the problems and newly introduced problems during the process of fixing. Although achieving a quantitative understanding of the software change process is important for cost-effectiveness, the quantitative analysis of a software process is not straightforward. In this paper, we explain details related to measurement and analysis of the software change process of a large-scale, web-based banking application. A pre-defined, systematic and practical assessment approach was taken as a guide for quantitative measurement and analysis.