DocumentCode
548762
Title
Implementation of a Balanced Scorecard in a assistance insurance company
Author
Piedade, Orlando ; Alturas, Bráulio
Author_Institution
ISCTE Sch. of Technol. & Archit., IUL, Lisbon, Portugal
fYear
2011
fDate
15-18 June 2011
Firstpage
1
Lastpage
5
Abstract
This paper presents an analysis for the practical implementation of a tool using the Balanced Scorecard method (BSC) an insurance company for assistance. The main result of this work is to design a set of performance indicators, as well as a strategic map in order to support the implementation of the BSC methodology based tool capable of measuring strategic alignment by identifying and communicating the strategy, developing action plans to enable monitor, manage and use data to improve company performance.
Keywords
insurance; strategic planning; BSC; assistance insurance company; balanced scorecard; performance indicator; strategic map; Companies; Electronic mail; Frequency measurement; Insurance; Monitoring; Software; Balanced Scorecard; Framework; Indicators; Objectives; Performance; Perspectives; Strategic alignment; Strategy;
fLanguage
English
Publisher
ieee
Conference_Titel
Information Systems and Technologies (CISTI), 2011 6th Iberian Conference on
Conference_Location
Chaves
Print_ISBN
978-1-4577-1487-0
Type
conf
Filename
5974205
Link To Document