Title :
Tag command-based automatic trouble diagnosis for computer administration
Author :
Shimomura, Takao ; Ikeda, Kenji
Author_Institution :
Dept. of Inf. Sci. & Intell. Syst., Univ. of Tokushima, Tokushima, Japan
Abstract :
Troubleshooters have been widely used in the industrial world. However, they do not provide detailed verification to find the final cause of a failure. This paper presents a method for generating Web-page based troubleshooters that deal with troubles about computer system administration and networks. The generated troubleshooter provides a manual diagnosis and an automated diagnosis for users. The automated diagnosis provides not only the cause of the trouble but also a solution to fix it. In addition, administrators´ knowledge and experience for troubleshooting can be easily embedded into this generator by using command tags.
Keywords :
Web sites; computer maintenance; fault diagnosis; system recovery; Web-page based troubleshooter generation; automatic trouble diagnosis; command tag; computer administration; computer network; computer system administration; manual diagnosis; Browsers; Databases; Pattern matching; Servers;
Conference_Titel :
Information Science and Service Science (NISS), 2011 5th International Conference on New Trends in
Conference_Location :
Macao
Print_ISBN :
978-1-4577-0665-3
