Exploring a testing during maintenance process from IT service provider´s perspective

Author

Jäntti, Marko ; Kujala, T.

Author_Institution

Sch. of Comput., Software Eng., Univ. of Eastern Finland, Kuopio, Finland

Volume

2

fYear

2011

fDate

24-26 Oct. 2011

Firstpage

318

Lastpage

323

Abstract

IT service providers have limited resources to test bug fixes and new features required by IT services and the IT infrastructure. This challenge has led us to examine the research problem: How IT service provider organization can improve a testing during maintenance process? The main contribution of this study is to present a list of challenges and working practices related to the testing during maintenance process. Data for this study were collected by using a case study research method. Our case organization is a large scale Scandinavian IT service provider organization that operates in several business domains.

Keywords

data acquisition; information networks; information technology; organisational aspects; software maintenance; IT infrastructure; IT organization; IT service provider; business domains; case study research method; data collection; maintenance process; research problem; Documentation; Interviews; Maintenance engineering; Organizations; Software maintenance; Testing; IT service; maintenance; testing;

fLanguage

English

Publisher

ieee

Conference_Titel

Information Science and Service Science (NISS), 2011 5th International Conference on New Trends in

Conference_Location

Macao

Print_ISBN

978-1-4577-0665-3

Type

conf

Filename

6093448