Knowledge granulation in a telecom operator information systems

It stands as a widely accepted truth that knowledge is a power and the saying can easily be applied to business domains as well. Telecom business is well known for dealing with immense quantities of data which, if properly managed and organized, can represent a good source of knowledge. Common logic tells us that empowering telecom business by extracting knowledge from something that already is a constituent part of everyday activities should come very naturally. Process for achieving such goal can be identified as knowledge management and it comprises knowledge acquisition, sharing and transfer as well as its creation, organization and application. All of the above mentioned can be accomplished through granular approach based on the knowledge granule as a founding element for all knowledge related actions. Such granule represents a concept i.e. something to be learned, can be related to other granules and can form structures for complex descriptions of concepts. This paper introduces granular approach as a foundation for building knowledge management systems in telecommunications domain.