Title :
Design and implementation of IT service management system of college or university campus network
Author_Institution :
Sch. of Inf. Eng., Wuhan Univ. of Technol., Nanning, China
Abstract :
This paper analyzed the practical function, structure and development methodology of college or university campus network service management, taking service desk and incident management module as an example to explain the specific design implementation of the system.
Keywords :
educational administrative data processing; educational institutions; network operating systems; IT service management system design; college network service management; incident management module; service desk; system design implementation; university campus network; Educational institutions; Knowledge based systems; Maintenance engineering; Monitoring; Personnel; Software; Statistical analysis; IT service management system; college or university campus network; design; implementation;
Conference_Titel :
Computer Science & Education (ICCSE), 2012 7th International Conference on
Conference_Location :
Melbourne, VIC
Print_ISBN :
978-1-4673-0241-8
DOI :
10.1109/ICCSE.2012.6295078
