Excellent execution: production and operations management

In our last article, "Excellent Execution: A Hidden Competitive Advantage," we talked about the benefits that operational excellence confers on an organization and about the relationship between strategy and execution. This time, we\´ll look at another aspect of excellent execution, that of production and operations management. In future articles, we\´ll examine other aspects of excellent execution, including culture and people. I want to make two important points: (1) Excellent production and operations management requires integration among organizational units; and (2) Excellent production and operations management helps to create a more sustainable business.