A Measurement Framework to Support Continuous Improvement in Software Intensive Organizations

Author

Beland, S. ; Abran, A.

Author_Institution

Centre de Rech. en Genie Logiciel (CRGL), St. Jean-sur-Richelieu, QC, Canada

fYear

2012

fDate

17-19 Oct. 2012

Firstpage

215

Lastpage

220

Abstract

This paper presents a quantitative management framework for continuous improvement initiatives to ensure the sustainability of earnings and value in software intensive organizations (SIO). Three groups of measures are proposed to monitor the impact of changes introduced by continuous improvement initiatives: a network of dashboards, a performance measurement system (PMS) and a strategy management system (SMS). The proposed framework was experimented in two small organizations with tailored quantitative models and tools to support decision making at all levels of management.

Keywords

continuous improvement; performance evaluation; software management; software process improvement; continuous improvement initiatives; dashboards; decision making; earnings sustainability; performance measurement system; quantitative management framework; quantitative models; software intensive organizations; strategy management system; value sustainability; Best practices; Monitoring; Organizations; Software; Software measurement; Standards organizations; component; Software process improvement balanced scorecard; performance evaluation;

fLanguage

English

Publisher

ieee

Conference_Titel

Software Measurement and the 2012 Seventh International Conference on Software Process and Product Measurement (IWSM-MENSURA), 2012 Joint Conference of the 22nd International Workshop on

Conference_Location

Assisi

Print_ISBN

978-1-4673-3127-2

Electronic_ISBN

978-0-7695-4840-1

Type

conf

DOI

10.1109/IWSM-MENSURA.2012.38

Filename

6472588