Validating a Business Model Framework for Smart City Services: The Case of FixMyStreet

This paper proposes a business model framework that allows the design and analysis of value networks for mobile services in a public context. It starts from a validated business model framework and expands it to include parameters that come into play when a public entity (i.e., a city administration) becomes involved in the value network. In the quickly changing mobile telecommunications industry, this framework offers both an academic and practical tool, enabling the comparison and analysis of complex mobile city service business models that include public actors. This framework is then validated in the analysis of the case of FixMyStreet.