OCC model-based emotion extraction from online reviews

Extracting emotions from online reviews is crucial to many security-related applications as well as applications in other domains. Traditional approaches to emotion extraction have mainly focused on mining the polarities of opinions or using annotated data to extract emotion types. Emotion theories, which identify the underlying cognitive structure and emotional dimensions that are key to generate emotions, have almost been totally ignored in previous work. To facilitate the automatic extraction of emotions from textual data, in this paper, we propose an emotion model based approach to emotion extraction from online reviews. Informed by the widely used OCC emotion model, we employ a statistical method to extract emotion words with their dimension values from texts, and implement OCC model to obtain emotions based on the emotion-dimension dictionary. We conduct an empirical study using security-related news reviews. The experimental results demonstrate the effectiveness of our proposed approach.