Use- and QoE-related aspects of personal cloud applications: An exploratory survey

Although Quality of Experience (QoE) is pushed forward as a crucial concept in the context of the migration of services to the cloud, only a few studies so far have investigated cloud QoE from a users´ point of view. This paper shares insights from an exploratory study on use- and QoE-related aspects of personal cloud services and applications. More concretely, we conducted an online survey (N= 349) among users of personal cloud services and applications in order to gain a better understanding of how and why they are used and to detect possible QoE influencing factors and relevant features. Availability, accessibility, and compatibility are considered to be of crucial importance. The same goes for cost, privacy and security related aspects. Use also varies across different contexts and associated network conditions.