Senior Executive and Staff: What Effect Do They Exert on Success of Information System?

A large number of studies have shown that the senior executives play a crucial role in the success of enterprise information system. This point of view is highly emphasized by both academics and practitioners especially in China. The present paper proposes that junior staff as the direct user of enterprise information system is the primary factor in success of information system too. This proposition is supported by our model as well as industry practices. The paper also conclude that the ability and attitude of junior staff to use information system is most important from installation to widely application of the system, and the major role of senior executive is to continuously train and educate the staffs in information system use, which is the reason why senior executive is important besides first move.