Aligned software and process models with both the eTOM framework and the ITIL processes

The main objective of this consolidation work is to define and implement TO - BE Incident Management process between three different company that operate in three different countries which incorporate both eTOM and ITIL frameworks taking in eTOM process definitions within the context of the wider ITIL processes. It will enable process automation for network and service assurance for multi-vendor, multi-technology resource infrastructures. Implementation of the new common regional Service management system together with the redesign and implementation of new service management processes are expected to enable the effective and efficient delivery of services and support of changing business needs.