Influencing factors on the productivity of knowledge-intensive services

In this paper it will be explicated which are the most important influencing factors on the productivity of knowledge-intensive services. After a short introduction about knowledge-intensive services and research proceedings the authors will present the identified influencing factors on the productivity of knowledge-intensive services. These influencing factors will be assigned to the three dimensions of the service provision: Potential, process and outcome. Conclusive the findings and especially the influencing factors will be discussed and an outlook on further research will be given.