Quality improvement of general out-patient clinics in Hong Kong

In Hong Kong, general out-patient clinics (GOPCs) which aim to provide primary healthcare service to all residents at an affordable cost plays a significant role in the healthcare system. Recently, the problem of long waiting time in GOPCs has become significant due to high volume of patients and the shortage of medical staff. If this problem cannot be addressed and solved properly, it would deteriorate the service quality. In this paper, the problem of long waiting time in the target GOPC is systematically investigated. Based on the analysis results, some possible remedies are proposed to resolve the problem of long waiting time, and therefore help improve the service quality as well as the patients´ satisfaction.