Service and billing management method of interactive communication services

Author

Iwashita, Motoi ; Tanimoto, Shigeaki

Author_Institution

Fac. of Social Syst. Sci., Chiba Inst. of Technol., Chiba, Japan

fYear

2015

fDate

1-3 June 2015

Firstpage

1

Lastpage

6

Abstract

Services using Information and Communication Technology (ICT) induce complicated situations concerning customer management. Especially, billing management is very critical. The requirement is firstly stated that managing relationship between services, payment, and settlement so as to assure payment method, service provision routes, and payment routes. The connection path concept is used in order to construct relationship between services, payment, and settlement. This paper proposes the efficient service and billing management method for interactive communication services.

Keywords

customer relationship management; interactive systems; invoicing; CRM; billing management method; connection path concept; customer relationship management; information-and-communication technology; interactive communication services; payment method; payment routes; service management method; service provision routes; Contracts; Customer relationship management; Digital signal processing; Information and communication technology; Organizations; Software; Billing management; CRM; Communication services; ICT; Service management architecture;

fLanguage

English

Publisher

ieee

Conference_Titel

Software Engineering, Artificial Intelligence, Networking and Parallel/Distributed Computing (SNPD), 2015 16th IEEE/ACIS International Conference on

Conference_Location

Takamatsu

Type

conf

DOI

10.1109/SNPD.2015.7176257

Filename

7176257