Quality of service issues in Internet Web services

Author

Conti, Marco ; Kumar, Mohan ; Das, Sajal K. ; Shirazi, Behrooz A.

Author_Institution

Nat. Res. Council, Pisa, Italy

Volume

51

Issue

6

fYear

2002

fDate

6/1/2002 12:00:00 AM

Firstpage

593

Lastpage

594

Abstract

A large fraction of Internet users access network resources through Web clients/browsers. The quality of service (QoS) experienced by their Internet users has gained great importance in recent years. Furthermore, new Web applications require the delivery of multimedia data in real time (e.g., streaming stored video and audio) and information transfer through the Internet is becoming one of the principal paradigms for business: electronic sales, banking, finance, collaborative work are a few examples of this. The QoS perceived by its users is thus becoming a dominant factor for the success of an Internet-based Web service. The principal QoS attributes users perceive include those related to the service "responsiveness", i.e., the service availability and timeliness

Keywords

Internet; online front-ends; quality of service; user interfaces; Internet Web services; Internet users; Internet-based Web service; QoS attributes; Web applications; Web clients/browsers; banking; collaborative work; electronic sales; finance; information transfer; multimedia data; network resources; quality of service; quality of service issues; service availability; service responsiveness; streaming stored video; Banking; Collaborative work; Delay; Finance; IP networks; Marketing and sales; Quality of service; Streaming media; Web and internet services; Web services;

fLanguage

English

Journal_Title

Computers, IEEE Transactions on

Publisher

ieee

ISSN

0018-9340

Type

jour

DOI

10.1109/TC.2002.1009145

Filename

1009145