Back to the user [open source]

Open source is incomplete as a software creation process, somebody has to understand needs, design an architecture accommodating long-term evolution; create a working prototype as starting point; provide a talented; centralized person or group to coordinate and govern; and provide support, training, certification. These critical tasks hardly differ between open source and traditional processes. Application often have a diversity of uses and legitimate variations in needs that evolve over time. Efficiently capturing commonalities while accommodating variation and evolution is crucial to expanding the application base. Open source can´t accommodate this gracefully. So open source fails organizational and nonprogrammer users.