Interruption costs, customer satisfaction and expectations for service reliability

Author

Sullivan, Michael J. ; Suddeth, B. Noland ; Vardell, Terry ; Vojdani, Ali

Author_Institution

Freeman Sullivan & Co., San Francisco, CA, USA

Volume

11

Issue

2

fYear

1996

fDate

5/1/1996 12:00:00 AM

Firstpage

989

Lastpage

995

Abstract

This paper summarizes the results of a comprehensive study of the economic value of electric service carried out by Duke Power Company in cooperation with the Electric Power Research Institute in the US. In the study, customer interruption costs were estimated for generation, transmission and distribution outages of differing lengths occurring under varying circumstances. Interruption costs for momentary outages and voltage disturbances are also reported. In addition to these economic indicators of customer value of service, customer expectations for service reliability and power quality and their satisfaction with the service currently offered are reported. Statistical methods and procedures used in estimating interruption costs are described

Keywords

costing; economics; electrical faults; electricity supply industry; power supply quality; power system reliability; value engineering; USA; customer expectations; customer satisfaction; customer value; economic indicators; electric utilities; electricity service reliability; interruption costs; outage length; power quality; voltage disturbances; Cost benefit analysis; Costs; Customer satisfaction; Economic indicators; Energy management; Investments; Power generation; Power generation economics; Power quality; Power system management; Power system planning; Power system reliability; Process planning; Statistical analysis; Voltage;

fLanguage

English

Journal_Title

Power Systems, IEEE Transactions on

Publisher

ieee

ISSN

0885-8950

Type

jour

DOI

10.1109/59.496185

Filename

496185