DocumentCode
953069
Title
Interactive repair assistant: A knowledge-based system for providing advice to field technicians
Author
Horton, Elizabeth M. ; Hsiao, J. ; Zielinski, John E.
Author_Institution
AT&T Bell Labs., Murray Hill, NJ, USA
Volume
26
Issue
3
fYear
1988
fDate
3/1/1988 12:00:00 AM
Firstpage
21
Lastpage
24
Abstract
The IRA (Intelligent Repair Assistant) expert system is described. This system is used to assist mobile field technicians who are repairing circuits and having noise and transmission problems. It is shown how artificial intelligence techniques can be used by using software tools that are common to the application but not necessarily suited to artificial intelligence. It is stressed that integrating the expert system within the operational environment is a crucial factor in choosing the appropriate software tool.<>
Keywords
expert systems; telephone systems; Interactive repair assistant; artificial intelligence; expert system; knowledge-based system; mobile field technicians; software tool; telephone maintenance; Application software; Circuit noise; Computer architecture; Content addressable storage; Information retrieval; Knowledge based systems; Prototypes; Real time systems; System testing; Telephony;
fLanguage
English
Journal_Title
Communications Magazine, IEEE
Publisher
ieee
ISSN
0163-6804
Type
jour
DOI
10.1109/35.436
Filename
436
Link To Document