• DocumentCode
    996106
  • Title

    Steps toward a science of service systems

  • Author

    Spohrer, J. ; Maglio, P.P. ; Bailey, J. ; Gruhl, D.

  • Author_Institution
    IBM Almaden Res. Center, San Jose, CA
  • Volume
    40
  • Issue
    1
  • fYear
    2007
  • Firstpage
    71
  • Lastpage
    77
  • Abstract
    The service sector accounts for most of the world´s economic activity, but it´s the least-studied part of the economy. A service system comprises people and technologies that adaptively compute and adjust to a system´s changing value of knowledge. A science of service systems could provide theory and practice around service innovation
  • Keywords
    innovation management; service industries; service economy; service innovation; service science; service systems; Application software; Control systems; Costs; Educational institutions; Equations; Government; Outsourcing; Packaging; Standardization; Testing; Services science;
  • fLanguage
    English
  • Journal_Title
    Computer
  • Publisher
    ieee
  • ISSN
    0018-9162
  • Type

    jour

  • DOI
    10.1109/MC.2007.33
  • Filename
    4069198
    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=996106