ميزان رضايت مراجعان از خدمات كتابخانه و مراكز اطلاع رساني صنعت نفت ايران

User satisfaction of services at the library and information centers of Petroleum Industries in Tehran

Investigated the extent of user satisfaction of services at the library information centers (National Iranian oil Company, National Petrochemical Industries Company, at Petroleum Industries Research Center). A survey method was applied to collect information through a researcher-developed questionnaire. Research population consred 6250 members of the library and information centers. Findings showed that the satisfaction was good (73%). Users were most satisfied (78%) with the behavior and capability of librarians. The lowest satisfaction (67%) was from the reference department.