بررسي سطح رضايت مندي و عوامل مرتبط در بيماران مراجعه كننده به كلنييك هاي فيزيوتراپي دانشگاه علوم پزشكي سمنان

The effective parameters on the patient satisfaction level of the referral patients to the out-patient physiotherapy clinics of the Semnan medical sciences university (second half of the year 2001)

Introduction: The importance of the patient satisfaction (PS) has an effective role in the health management programing. In order to evaluate PS in the physiotherapy clinics of the Semnan Medical Sciences University, the present study has been designed. Materials and Methods: The satisfaction level of 400 referral patients (69% female and 31 % male) to the physiotherapy clinics of the Rehabilitation Faculty was evaluated by the standard questionnaire during the year 1380 (second half). The Chi-Square test was used to evaluate the PS level according to the different field of the satisfaction and patientʹs characteristics. Descriptive analysis was also used to express the PS level according to the patientʹs characteristics. Results: The total PS was %17 for absolute satisfaction, %69.2 for relative satisfaction and %13.8 for non-satisfaction. Highest absolute satisfaction level (%51.5) was in the considering privacy aspect, while the lowest of absolute PS level (%24.1) was found in the programming and timming of treatment field (P<0.05). The level of non-satisfaction increased significantly in lower age groups of patients (P<0.05). The unemployed patients and the patients with the previous experience showed highest level of non-satisfaction level (PO.05). Conclusion: According to our data, the PS level may change, according to the different aspects of satisfaction. By considering these results in the strategic planning may take an important step towards the optimal use of services, while the re-evaluation is necessary to find the effects of the new plans on the improving of the PS level.