بررسي ميزان رضايت مراجعين ازخدمات كتابخانه مركزي شهرستان تبريز

Patronsʹ Satisfaction with the Services of the Central Library of the City of Tabriz

The present paper has studied the patronsʹ satisfaction with services offered by the central library in the city of Tabriz. Its objective was to uncover the weaknesses and the strengths. The findings showed that 66.3% of the patrons were satisfied with the library services. The highest satisfaction rate concerned library internet services and Namayeh Database (90.7%), Service Lead Time (86.7%), and the number of books lent (82.0%). Patrons were most dissatisfied with the state of the reading halls (52.8%), Librarians manners and wait time to receive services in the library.