كليدواژه :
تحليل پوششي داده ها , تحليل عاملي , پليس پيشگيري , ارزيابي عملكرد , اندازه گيري كارايي
چكيده لاتين :
One of the most important indices is efficiency, simply referring to the output proportion of each set to its inputs. In view of the significance of examining efficiency of organizational units and its role in managersʹ decision-making and organizational successes, this study was carried out in NAJA provincial units. These units are charged with numerous duties, and are highly significant in strengthening security, improving public order, and modifying social abnormalities. Moreover, since they are entrusted with various duties and offer a wide range of services, lack of a specific, comprehensive definition of customer(s) in the public sector and due to different structural problems with such units, assessing the efficiency of these organizations in fulfilling their duties and providing service to clients is faced with many problems and challenges. Thus, conducting precise, extensive research into identification of factors of improving provision of service and design of conceptual and quantitative patterns so as to assess efficiency of NAJA provincial units in the first stage and carrying out such research in the next stage seem quite necessary and essential. Results suggest that input indices for measuring efficiency with data envelopment analysis approach in provincial units of the Preventive Police include organizational budget approved, and output indices include the number of intra-urban police stations, filed cases of registered crimes, the number of hours of parole, the number of hours of public instruction through the mass media, the rate of per capita drop in the crimes registered in and around the province, the number of dispatches by 110, rate of average fall in time between calling 110 and arrival of police, and the number of security instructions supplied.
